Security Guard

1w1 week ago

Carvana

Austin, US · Full-time · $32,000 – $32,000

About this role

As a Security Guard, you will be an integral part of the Security Team executing processes at the facility to ensure associates, customers, and assets are protected. At the gates, you will be the face of ADESA to customers, vendors, and associates. You will play an active role in ensuring Inventory Control procedures are followed and support vehicle location research when necessary.

You will secure all gates and buildings, patrol the premises, and sound alarms or notify authorities in emergencies. Verify only authorized individuals enter the property and check gate passes to ensure vehicles are authorized to exit. Greet customers at the gate, provide directions, and resolve complaints in a friendly manner while using handheld devices to input vehicle information including VIN numbers.

ADESA, a Carvana owned company, operates over 50 locations throughout the US with auto auctions up to 200 acres providing vehicle services. The company embraces a “we” versus “I” culture in a fun, fast-paced, competitive service industry filled with passionate people. This hourly position reports to Operations or designated manager and may work various shifts and weekends.

As an industry leader, ADESA is poised for multi-year expansion with huge investments in facilities, massive sales growth, and increasing inventory. Join great people passionate about taking this journey in a growing company handling hundreds of thousands of vehicles across North America.

Requirements

1-2 years of experience within a customer service environment
Strong attention to detail and communication skills
Ability to relate well with others and establish strong working relationships
Adept at utilizing ADESA technology including handheld devices
Ability to support vehicle location research when necessary
Capable of working various shifts and weekends
Professional appearance and ability to maintain orderly work environment
Skill in de-escalating difficult situations

Responsibilities

Secure all gates and buildings and patrol the premises; sound alarms and notify authorities in case of emergency
Verify only authorized individuals enter the property and provide facility directions to customers, vendors, and transporters
Check gate passes to ensure vehicles are authorized to exit property
Check departing vehicles to guard against theft of company property
Greet customers at the gate and provide prompt and courteous service; resolve customer complaints in a friendly manner
De-escalate difficult situations to ensure collaboration with partners
Use handheld device to input vehicle information including VIN number, miles, owner identification, and repair orders; verify VIN matches Bill of Lading
Watch and report irregularities such as fire hazards, leaking pipes, or unsecured doors; account for keys, codes, and security information

Benefits

Embrace a 'we' versus 'I' culture where helping others leads to mutual support
Work in a fun, fast-paced, competitive industry with passionate people
Join an industry leader poised for multi-year expansion, facility investments, and sales growth
Opportunity to be part of massive inventory growth across North America