CCTV Operator

1w1 week ago

Johnson Controls

Manchester, GB · Full-time · £25,000 – £30,000

About this role

In this role, you will analyze CCTV footage from customers' premises and take appropriate action. You will handle incoming calls from internal and external customers, ensuring all interactions are polite and professional. Accurate recording of all events on the company database is essential, as well as maintaining the customer database.

Provide alarm response and CCTV monitoring and analysis to external customers around the clock. Pro-actively respond to remote video on a priority basis. Answer incoming telephone calls following company procedure to ensure resolutions.

This is an office-based position across two sites in Manchester: Salford Quays and Cheetham Hill. Work a shift pattern of two 12-hour days, two 12-hour nights, then 4 off. Escalate any complaints or enquiries you cannot resolve to your Supervisor or Team Leader.

Enjoy flexible leave entitlement of 25 days annual leave plus time off in lieu for Bank Holidays worked. Access comprehensive benefits including pension plan with up to 7% employer contribution match. Benefit from extensive opportunities for career development and advancement.

Requirements

Excellent communication skills
Customer service skills
Able to deal with potentially very serious incidents with a calm, professional and reassuring manner
Customer focused with a proactive, can-do attitude
High levels of concentration and attention to detail
SIA CCTV license
Some knowledge of IT
Industry experience

Responsibilities

Analyze CCTV footage from customers' premises and take appropriate action
Handle incoming calls from internal and external customers politely and professionally
Record all events accurately on the company database
Maintain the customer database
Escalate complaints or enquiries to Supervisor or Team Leader
Provide alarm response and CCTV monitoring and analysis around the clock
Pro-actively respond to remote video on a priority basis
Maintain customer confidentiality at all times

Benefits

25 days of annual leave (pro-rated in hours) plus time off in lieu for any Bank Holidays worked
Holiday purchase scheme to buy up to 10 additional days, increasing total to equivalent of up to 35 days
Pension plan with up to 7% employer contribution match
Life assurance
Employee assistance program
Referral scheme
Exclusive discounts with high street brands, cycle-to-work scheme, and Johnson Controls security products
Extensive opportunities for career development and advancement