Security Control Room Officer

1w1 week ago

e-shelter security

Hamburg, DE · Full-time · €36,000 – €36,000

About this role

As Security Control Room Officer at e-shelter security in Hamburg, you manage central security operations. You handle incoming danger, emergency, and alarm reports with precision. Your role ensures swift coordination from the control room to maintain safety.

Daily tasks include processing alarms per defined action plans and quickly addressing disruptions or damages. You initiate situation-appropriate measures and coordinate deployments effectively. Friendly greetings and filtering of concerns from customers, employees, visitors, and suppliers are key interactions.

You control access authorizations by creating and issuing visitor badges while maintaining records. Incoming mail, parcels, and emails are received, processed, sorted, and distributed. This demands technical proficiency in systems like danger management, BMA, EMA, and access controls.

Join a team valuing reliability, conscientiousness, and team ability in a bilingual German-English environment. Benefit from above-tariff pay up to €18.90/hour, subsidies, and corporate perks. Extensive training in fire safety, first aid, de-escalation, and more supports your growth.

Requirements

Possess at least the Sachkundeprüfung
Technical understanding and operation of danger management systems, BMA, EMA, access control systems, and various ticket systems
Team ability, reliability, and conscientiousness
Good German and English language skills
Good PC skills including MS Office
High learning and performance readiness

Responsibilities

Receive, record, forward, and track danger, emergency, and alarm reports
Process alarms according to defined action plans
Handle quick processing of disruption and damage reports
Initiate situation-appropriate measures and coordinate operations from the control center
Provide friendly greeting, handling, filtering, and forwarding of concerns from customers, employees, visitors, and suppliers
Control access authorizations including creation and issuance of visitor badges and maintaining forms
Receive, process, sort, and distribute incoming mail, parcels, and emails

Benefits

Above-tariff hourly wage up to €18.90
Travel cost reimbursement
Monthly material cost subsidy of €50
Access to over 800 partners in Corporate Benefits Program
Investment in further training including fire safety helper, certified security personnel, Sachkundeprüfung, first aid, weapons proficiency per §7, and de-escalation training