Executive Protection Operations Manager

1w1 week ago

Crisis24

US · Full-time · $175,000 – $200,000

About this role

Crisis24 is a global, AI-enhanced provider of travel risk management, critical event management, crisis-security consulting, and personal protection solutions. The Executive Protection Operations Manager supports the Sr. Manager in day-to-day coordination, administration, and expansion of the Executive Protection Program. This role acts as a central operational partner for vendor management, administrative oversight, and logistics across the organization.

Serve as primary liaison for contracted executive protection personnel, handling timesheets, payroll, invoicing, and expense tracking. Coordinate operations during principal travel, events, and movements, including staffing, transportation, and collaboration with Executive Assistants, Protective Intelligence, and GSOC. Ensure continuity by managing personnel, travel logistics, and protective resources for executive leadership.

Work closely with internal stakeholders like Protective Intelligence and GSOC in a hybrid Bay Area environment with global travel. Backfill roles such as Close Protection Agent or Advance Agent during shortages or major events. Support vendor performance, operational quality assurance, and process improvements across the program.

Develop SOPs and documentation for consistency and scalability in executive protection operations. Lead initiatives for workflow improvements, training, and program maturity. Join Crisis24 to shape global security, experience purpose-driven fulfillment, and pursue abundant personal and career advancement.

Requirements

Strong operational judgment to coordinate complex executive protection activities across stakeholders and environments
Physically fit and able to perform physical demands of close protection and operational roles
Experience managing vendors in executive protection, including payroll, invoicing, and personnel administration
Proven ability to handle travel logistics, event coordination, and protective resource allocation
Knowledge of executive protection SOPs, procedures, and program documentation
Familiarity with collaboration across security teams like Protective Intelligence and GSOC
Skills in operational planning, forecasting, and surge staffing for high-level principals
Background in backfilling agent roles during executive protection operations

Responsibilities

Serve as primary operational liaison and vendor manager for contracted executive protection personnel, overseeing timesheets, payroll coordination, invoicing, and expense tracking
Coordinate executive protection operations during principal travel, events, and complex movements, including vendor staffing, transportation, and internal stakeholder coordination
Support planning and execution of executive protection coverage across leadership to expand and sustain capabilities
Develop and maintain operational procedures, SOPs, and program documentation for consistency and scalability
Assist with operational planning, coverage forecasting, and surge staffing for travel, events, and emerging needs
Backfill operational roles including Close Protection Agent, Executive Protection Agent, Lead, or Advance Agent during shortages or major events
Support vendor performance management, quality assurance, gap identification, and issue escalation
Lead operational initiatives such as workflow improvements, program tooling, training coordination, and after-action reviews