Asset Protection Officer

1w1 week ago

Macy's

Northridge, US · Part-time · $32,000 – $42,000

About this role

As an Asset Protection Officer at Macy’s, you serve as the first point of contact for customers while delivering a safe and welcoming environment. Your visible presence at key entry points helps deter theft and minimize risk while reinforcing hospitality and customer care.

You act as both protector and brand ambassador, maintaining strong situational awareness and responding calmly to incidents. This entry-level role emphasizes presence with purpose, whether greeting customers warmly or supporting team safety during emergencies.

Colleagues begin each day energized, wearing their name badge with pride and reviewing updates before engaging with customers. On the floor they focus on offering a warm welcome, making eye contact, and creating friendly experiences while supporting one another with honesty and collaboration.

Excellence is viewed as a journey where you strive to improve daily, take pride in your work, and learn from teammates to deliver strong individual and store results. Flexible schedules include weekend shifts based on business needs.

Requirements

Flexible availability including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
Understand and communicate effectively with customers, co-workers, and supervisors.
Read and understand employment policies and safety rules/procedures in English.

Responsibilities

Serve as a visible and reassuring presence at high-traffic entrances and high-shortage areas to help deter theft and identify suspicious behavior.
Assist in the apprehension of shoplifters under the direction of store leadership.
Respond calmly to incidents while maintaining strong situational awareness.
Greet customers with a warm welcome and create friendly shopping experiences.
Support team safety and assist during emergencies as needed.
Review daily updates and department information to stay fully informed.