Security Officer

3h3 hours ago

PENN Entertainment

Lake Charles, US · Full-time · $30,000 – $38,000

About this role

We're changing entertainment. Come join us at PENN Entertainment. You'll be part of an exciting, fast-paced industry working with a diverse team enthusiastic about helping people have fun. The company supports career growth and provides resources to expand possibilities.

Provide continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas. Escort and transport funds for table fills, slots, and banks, and secure kiosk fills and money drops. Respond to disturbances and alarms to ensure a safe environment for guests and team members.

Operate Security Dispatch as needed, dispatching officers, maintaining key control, and logs. Address medical situations and ensure proper emergency contacts. Work with guests, staff, and colleagues to provide superior guest experiences even with difficult customers.

The company offers a Total Rewards package with day-one medical coverage, 401(k) matching, and annual performance bonus. Paid time off increases with length of employment. Attending safety and first aid training programs is required, and there are opportunities for growth and advancement.

Requirements

High School Diploma or equivalent.
Previous experience in a guest service-related field.
Ability to obtain and maintain a valid Driver's License and operate company vehicles.
Will be required to obtain CPR Certificate and Bloodborne Pathogen training.
Excellent customer service and interpersonal skills.
Strong problem-solving, mediation, and organizational skills.
Excellent written and verbal communication skills; fluent in English.
Ability to identify and respond to potential problems, defend self and others in combative situations.

Responsibilities

Adhere to all departmental and company policies regarding guest service standards.
Provide continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas to address suspicious activity.
Escort and transport funds for table fills, slots, and banks; provide security for kiosk fills and money drops.
Respond to all disturbances and alarms to ensure a safe, secure environment.
Operate Security Dispatch, dispatching officers, maintaining key control, and logs.
Provide superior guest experience through consistent positive interactions.
Prepare detailed reports on security-related incidents on company property.
Perform functions of Fire Safety Office, monitoring surveillance equipment and alarms.